Refund Policy

Return & Refund Policy for SS Jewellers Last updated: 1/24/2026 1. Return Eligibility Items may be returned within 7 days of delivery if they meet the following conditions: - Item is unused and in original condition - Item is in original packaging with all tags attached - Proof of purchase is provided 2. Non-Returnable Items The following items cannot be returned: - Custom or personalized jewelry - Items that have been resized or altered - Sale or clearance items (unless defective) 3. Return Process To initiate a return: - Contact our customer service team - Provide your order number and reason for return - Wait for return authorization and shipping instructions 4. Refund Processing - Refunds will be processed within 7-10 business days of receiving the returned item - Refunds will be issued to the original payment method - Shipping costs are non-refundable unless the return is due to our error 5. Exchanges We are happy to exchange items for a different size or style, subject to availability. 6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately with photos of the damage. 7. Contact Us For questions about returns, please contact us at our store.